Goals & Objectives
As stated many times, our goal is to solve our customer’s problems before they know they have problems and to provide pristine and timely delivery of their product. We will do this by having the very best personnel, systems and equipment in the industry. As such, that requires reinvestment in our company on a continuing basis. In order to do that, the company must make a fair return on assets employed.
In addition, the company will operate in an open and fair manner, obeying all laws and regulations. Our operations will always be open to examination from our industry partners as well as from regulatory agencies. We will be open and honest in all our dealings, both outside the company and inside.
Employees will be treated fairly and our standard will be the Golden Rule, where we will treat people the way we want to be treated.
We will embrace technology in order to provide our customers with the information they need to manage their customer bases. Our objective is to provide a window on our operations and our customer’s freight at all times. We will maintain communications to support this as well as appropriate systems. Finally, we will provide our outside partners with the knowledge we can be relied upon by having redundant systems that are backed-up appropriately so they can feel certain all obligations have been met, even under adverse circumstances. We will do this by opening our communications to outside inquiries of key date, by providing advance information on shipments so our customers can plan their resources and deliveries and by accepting feedback.
The company’s key focuses will be safety and customer service. Safety provides not only a way to control costs, but sends a signal to the driving public about our attitude. We participate in an insurance group that demands safety and helps benchmark our standards and results against some of the best in the country.
Finally, we will always endeavor to provide our services in a cost-effective manner by using industry best practices.
